Caritas Utilities Team
You shouldn’t have to pay for, or report on, utilities you haven’t actually used. If you’re charged incorrectly, we’ll help you recover that money – across electricity, gas and water.
Housing associations managing thousands of homes are often billed incorrectly. Void periods, standing charges, and estimated usage errors quickly add up across large portfolios.
At Caritas, we specialise in uncovering these hidden costs and recovering them directly from suppliers. Our services return lost revenue to your organisation, money that can be reinvested into housing and services.
Historic Utility Bill Review
Housing associations already balance complex demands, managing homes, compliance, and reporting. Utility billing adds another burden with electricity, gas, and water charges spread across thousands of properties and multiple suppliers.
With stretched teams, it’s unrealistic to review every line of every bill. That’s where errors can slip through, draining budgets, distorting carbon reporting, and creating compliance risks.
Caritas Utilities Team provides the expertise to conduct a 6-year retrospective review and investigation to uncover mistakes and recover costs directly from suppliers.
Why It Matters
Even small errors magnify at scale. A few pounds a month across thousands of homes quickly grows into hundreds of thousands in unnecessary costs.
We investigate these billing issues, recover lost funds, and help reduce the risk of errors recurring in the future.
How It Works
1. Data Access
We work directly with utility suppliers to access historic billing data and contracts across electricity, gas, and water.
2. Analysis
Our specialists analyse historical charges, levies, and tariffs, identifying hidden errors and overpayments.
3. Recovery Management
Where issues are found, we manage the full claims process directly with suppliers, handling everything from evidence to refund without adding to your team’s workload.
4. Assurance
Whether we identify errors or not, we provide insights and strategies to reduce the risk of future billing issues, giving you clarity and reassurance.
Benefits for Housing Associations
Working with Caritas Utilities Team means no upfront cost, direct recovery of overpayments, and practical recommendations that protect budgets while easing pressure on internal teams.
Trusted by Leading Housing Associations
We work with some of the UK’s largest housing associations, building long-term relationships based on trust and results. Over time, we have also developed strong working relationships with the main utility suppliers. Our team maintains a keen awareness and respect for existing partnerships between clients and their suppliers, enhancing the value we bring to every interaction.
Did You Know?
Suppliers are not required to check for billing errors. Void property charges and non- commodity costs often go unchallenged, creating a significant but overlooked cost for housing associations.
Even small errors add up. Left unchallenged across thousands of properties, they become a material cost, but one that can be recovered through retrospective reviews and investigations.
Next Steps
Our process is independent, efficient, and offered on a contingency basis, so there’s no risk to you, only the potential for significant gains. Caritas Utilities Team can begin reviewing and analysing your historic bills immediately and start recovering lost revenue for your organisation.
Contact us today to arrange a no-obligation portfolio review.
Caritas also helps housing associations recover historic overpayments on Council Tax.