The report is part of the Tenant Satisfaction Measures implemented by RSH
The Regulator of Social Housing has introduced its new Tenant Satisfaction Measure (TSM) for electrical safety checks.
It sees all large social housing landlords in England – those with more than 1,000 homes – required to publish the electrical safety checks TSM for the first time covering the 2026/27 reporting year.
Small landlords must publish for their reporting years ending 31 March 2027 onwards.
Director of Strategy at RSH, Will Perry, said: “The new TSM does not change landlords’ duties in meeting legal requirements relating to electrical safety – they should have been doing this anyway and it has always been an important and integral part of our regulation.
“The building safety TSMs aim to provide a baseline level of assurance – a necessary foundation to ensuring a robust approach to building safety compliance and keeping tenants safe.”
RSH introduced the TSMs in 2022, including management information TSMs covering fire safety, gas safety, asbestos safety, water safety and lift safety.
An electrical safety check TSM was not included at that time because the government was planning to consult on this area, but landlords were still required to ensure they were meeting all legal requirements.
Now that the government has brought in new requirements, RSH has moved ahead with implementing the electrical safety checks TSM as part of the wider building safety TSMs.
The final requirements took into account feedback from social housing tenants, landlords, service providers and other interested organisations.
Tenant Satisfaction Measures are collected by landlords according to requirements set by the regulator. Landlords that own 1,000 or more units of social housing are required to submit information about their TSM results and relevant contextual information to RSH.
TSMs include information from tenant surveys and those generated from management information held by landlords.
They are intended to be a tool to allow tenants to scrutinise their landlord’s performance, give insights to landlords on where they might look to improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards.
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